Atanasova
10/10
Bulgaria 🇧🇬
Overall, a great experience with kind staff and good food.
Pros: We went on a short family vacation with our 2-year-old. The facilities are great, although the pool was not too warm but once we told the lifeguard, he turned the heat up a little so it made a ig difference. The buffet for breakfast and dinner was amazing, food was delicious with great varieties for every taste and dietary restrictions. The room wasn't too big but enough for two adults and a child.
Cons: I think it could be cleaner, especially the pool. It was well maintained but it could have been cleaner.
Baluta
8/10
Romania 🇷🇴
Not good enough for 4 stars.
Pros: Nice view, everything was ok, the food was good but not excelent, the same things every day and nothing really traditional. we had many shuttle buses to the gondola and back, the room was clean, very hot in the bathroom.. nice and big beds. The pool was ok, a bit small, with warm jacuzzi for kids, wet and dry sauna.
Cons: We had breakfast and dinner included, but we had to buy water at dinner. The water machine was available only in the morning, covered at dinner, only water bottles to pay for. We thought it was not ok. The coffee at breakfast was horrible, we had to buy from the bar something better.
Ciprian
10/10
Romania 🇷🇴
Great ski vacation
Pros: Staff was very kind and helpful, food in the restaurant was excelent and diverse, shuttle for ski is very convenient.
Cons: None
Nelea
9/10
Moldova 🇲🇩
Good value for the money
Pros: Breakfast and dinner were good and tasty. SPA was nice.
Cons: Although we had clearly requested twin beds, we found two twin beds pushed together with a single sheet covering both upon our arrival. When we asked for an additional sheet so the beds could be separated and each made up individually, the staff was not very friendly in accommodating our request.
Alexandra
9/10
Greece 🇬🇷
Great value for money for clever ski holidays
Pros: Very clean and comfortable with great facilities!! although not ski in ski out it was located in the nature and the shuttle bus service is efficient for transfer to the Slopes. Excellent value for money!
Cons: The bar closes very early and after 10 o’clock in the evening, there is no room service or something to eat or drink
Nadica
10/10
North Macedonia 🇲🇰
Pros: еverything was great, the food was amazing, the staff is great
Christina
9/10
Greece 🇬🇷
Pros: The food was good, with a lot of variety. Frequent buses to the ski lifts.
Cons: The pool/jacuzzi could have been a little bit warmer
Julie
10/10
United Kingdom 🇬🇧
Excellent hotel in Borovets with the best restaurant.
Pros: Immaculately clean throughout hotel. Bedroom had been recently refurbished… apart from scruffy carpet which sadly spoilt such a good first impression. The food in the restaurant was excellent every day for both breakfast and dinner. The chef/s are very skilled in producing food to suit all tastes. I especially loved Italian night on Wednesday. Appreciated the morning and afternoon shuttle into town.
Cons: State of carpets on 3rd floor and room 304. Sorry. Hotel at bottom of steep hill and bit of an effort to get into town in the evening. I would have loved an evening shuttle.
Natalia
8/10
United Kingdom 🇬🇧
2 Adults and 1 child
Pros: I booked the Suit apartment and it was nice size bathroom with shower and bat 🛁, which was lovely
Cons: The meals were tasty and nicely prepared, but you can tell they were working with a bit of a limited budget. Overall, not bad, but nothing to write home about either. I'd probably give it a 5 out of 10.
Kiril
9/10
Bulgaria 🇧🇬
Good for the money
Pros: Excellenrt value for the money. Spacious rooms and a good SPA. The brekfaat was good
Cons: The room’s furnitures and the carpets in the rooms need refurbishment. Unlike the breakfast, the dinner was not good. There was no option not to choose dinner, which will be a problem for further bookings