Jack
10/10
United Kingdom 🇬🇧
Pros: The whole hotel was brilliant. Would recommend to anyone visiting to stay here
Cons: Nothing. Was a perfect stay
Lilliane
10/10
Australia 🇦🇺
A truly fantastic hotel!
Pros: What a great hotel! Location, staff, appointments, design and breakfast were amazing. We loved this hotel and highly recommend it to anyone wanting a truly enhanced stay in Sofia
Napoleon
10/10
Greece 🇬🇷
Excellent!
Pros: Excellent 5-star hotel, perfectly situated in the city centre of Sofia. The staff went above and beyond to ensure we had a pleasant stay. Special thanks to Dimitris (reception) who was most professional, kind and helpful from the moment we stepped into the hotel until our check-out!
Cons: Nothing, our stay was spotless!
Ali
10/10
Turkey 🇹🇷
⭐️⭐️⭐️⭐️⭐️ A Warm Welcome Once Again
Pros: After our wonderful stay last summer, we recently chose Sofia Balkan Palace again — and it was just as memorable, if not even better. From the very first moment, we were greeted with genuine warmth and kindness, which made us feel truly valued as returning guests. We would especially like to thank Dimitris at the reception and Guest Relations Manager Anastasiya for their attentive communication, professionalism, and heartfelt hospitality. Their kindness and positive attitude created a very personal and pleasant experience for us. The room was perfectly clean, comfortable, and well-maintained, reflecting the hotel’s high standards. Breakfast was rich and enjoyable as always, offering a great start to the day. It is rare to find a hotel where you feel sincerely welcomed every time you return — Sofia Balkan Palace is definitely one of those places. We gladly recommend it and we are already looking forward to coming back again.
Andriy
9/10
Ukraine 🇺🇦
Pros: Perfect place to stay both for business and sightseeing. Personal was very helpful and pleasant.
Cons: Need to improve a bit noise isolation in room.
Steve
9/10
United Kingdom 🇬🇧
Very good place to stay
Pros: Rooms were very nice. Very clean and pleasant. Proximity to rail station to airport..its next door
Cons: Unsure of how to use all the technology in the room, for the lights, drawing curtains etc etc